Scheduling Hours for Work

• You are required to create your own work schedule and post your hours of work every week using the Arise Platform.

• The Job Description will reveal the servicing window during which you can schedule your hours of work.

• You can schedule your hours of work from your computer or from you mobile device by downloading the mobile app.

• There is no fixed shift time of working.

• You will required to work based on the schedule you have posted on Arise Platform.

• Hours of work must be scheduled in increments of 30 minutes. A 30-minute block is called an Interval.

  • Example-1: If you want to schedule 3 hours of work on a specific day,  you will have to schedule 6 intervals (6 blocks of 30 minutes each).

  • Example-2: If  you want to schedule 5.5 hours of work on a specific day, you will have to schedule 11 intervals (11 blocks of 30 minutes each).

• The minimum amount of time you can schedule cannot be less than 1 interval (30 minutes).

• To avoid stress and fatigue while working, we recommend that you take adequate amount of break during your work schedule.

  • Example: Let's say, you want to work 5 hours from 12:00 pm. You can schedule 5 intervals from 12:00 - 14:30 (2.5 hours). You may want to consider taking a break from 14:30 - 15:30. Schedule 5 intervals from 15:30 - 18:00 (2.5 hours). This is just a recommendation from us. However, you may play around with your intervals and break time as you feel convenient.

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Minimum Servicing Requirement

• You are required to work a minimum 15 hours per week.

• There might be special requirement for mandatory servicing on specific days for a certain number of hours. You will find more details in the Job Description of each of our job opportunities.

• There might be certain days in a week that you may not be able to work due to your prior commitments, and that is absolutely fine as long as you meet the minimum requirement as mentioned in your Job Description by the client.

• The minimum requirement for weekly servicing is subject to change with an advance notice.

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Service Schedule Release

• Client will will release servicing schedule every week in 2 slots. First slot is called Initial CAP and next slot is called Max CAP.

  • Initial CAP - During the Initial CAP release, every service partner will be able to schedule small number of hours. This ensures equal work opportunity for all of our agents.

  • Max CAP - When Max CAP slot is released,  you will be able to schedule more hours.

• Service schedule will be posted every week on a specific day and time for every service partners depending on their performance tier.

• To ensure you can work at your preferred time, we recommend that you schedule your hours of work as soon as the service schedule for your performance tier is released. If you are always on the go, you can even download the mobile app so you will never miss scheduling your preferred times for work.

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Performance Tiers

• Depending on your performance, you will be placed in a specific performance tier such as Platinum, Gold, Silver or Bronze. Better the performance, higher the tier, earlier you can schedule your hours of work. This means that when you perform better,  you will be put in a higher tier and you will be able to schedule before the service partners in lower tiers.

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Commitment Adherence

• You are allowed to swap or even release your scheduled intervals in case you are not able to adhere to your commitment. However, business rules must be followed at all the times when swapping or releasing your scheduled

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If you have questions about this step, please visit our FAQ page for Scheduling and Servicing.