Job Overview

You will provide telephone support to Canadian travelers with a full range of unique travel insurance, emergency assistance and solutions in time of their greatest need.

​

​

Job Description

On a day-to-day basis, agents are expected to participate in the following activities:

• Provide telephone support for e-commerce and insurance clients.

• Provide new quotes to customers inquiring about the purchase of insurance.

• Increase sales by offering additional products through effective up-selling/cross-selling techniques.

• Make changes to existing policies such as processing cancellation or refunds of purchased policies.

• Interpret policies and provide benefit of information to customers.

• Display patience, empathy, manage stressful situations calmly and ability to work under pressure.

• Being skillful and efficient in writing and verbal communications.

• Provide knowledgeable, friendly, and eloquent customer service.

​

​

Equipment & Services

Computer

• Please review computer requirements here.

​​

Screen / Monitor

• Having a dual screen / monitor setup is recommended but is not a mandatory requirement for this job opportunity.

​​

Wired Internet

• Please review Wired Internet requirements here.

​

USB Headset

• Agents must have Jabra Evolve 20 Microsoft Lync Stereo Headset (Mfg. # 4999-823-109).

​

To purchase the any of the above mentioned equipment, please visit our page for Recommended Equipment.

​

​

Training

• Training will be provided from Monday to Friday as per Eastern Standard Time.

• There will be no training during weekends .

• An instructor with provide training via live video streaming over Internet.

• Your trainer will send you an email with pre-work requirement that will help you set up required applications and sign-in codes. You will receive this email a day or two ahead of your your training start date. Please note that you are required to complete all steps to successfully enroll in the training.

​

Phase-1 Training (Unpaid Training Phase)

• Start Date: Tuesday, May 21, 2024

• End Date: Monday, June 17, 2024

• Time: 9:00 am - 1:00 pm Eastern Standard Time

• During this phase, agents will learn about the client, how to navigate systems and various processes involved. It will require strong attention to detail, great deal of involvement and class participation.

• You do not get paid during Phase-1 Training. We understand you will have questions at this point. Please visit our FAQ section on Training for answers.

​​

Phase-2 Training (Earn while you learn)

• Start Date: Tuesday, June 18, 2024

• End Date: Tuesday, June 25, 2024

• Time: 9:00 am - 1:00 pm Eastern Standard Time

• During this phase, agents will apply their Phase-1 learning to live calls.

• During this phase, agents will need to service a minimum of 10 hours (20 intervals) or as instructed by the respective instructors. That means, the agents will be party in training and partly on the phone (live calls) servicing customers.

• Agents will earn the mentioned hourly pay "only" for the time spent servicing customers on phone. Agents will not be paid for the time spent in training while being "off" the phone.

​

​

​Training Fee

• Training is free.

​

​

Attendance

• 100% attendance is required for all of our trainings.

• If you miss attending the first day of the training, a non-refundable No-Show Training Fee will be charged and you will be removed from the training and the program.

• If you miss attending the training on any other day after the first day, you will not be charged a No-Show Training Fee, however you will be removed from the training and the program. Kindly reach out to your instructor for any permissions about being late or missing out on any days from 2nd day until the end of training. We, at MPower Solutions do not have any empowerment to making any kind of exceptions or refunding the fees.

​

​

Servicing

Availability of Servicing Hours

• 7 days a week: 9:00 am - 11:00 pm Eastern Standard Time.

• Availability of servicing hours may change in future.

• Start Servicing and Earning from Tuesday, June 18, 2024

​

Servicing Requirement

• A minimum of 15 hours per week starting from Sunday to Saturday. You may work more depending on availability of hours and your requirement.

• Servicing requirement may change in future. Minimum required hours may change in future.

​​

Servicing Language

• Agent must be able to communicate fluently in English and in Quebecois French.

​

Scheduling Service Hours

• Book your working hours / intervals as soon as your schedule is released. Your instructor will share details with you when your booking schedule will be released.

• Once you book your hours, you are required to work according to your booked schedule.

• You will also have options to release your booked hours or swap it out with fellow agents within acceptable time. Details will be provided during training.

  • Lockdown Period - 48 hours period before the start of the service interval are considered as a lockdown period. Releasing scheduled hours during a lockdown period affects Compliance Adherence (CA) negatively. If your Compliance Adherence (CA) goes below 90% it may lead to termination of your contract.

 

 

Servicing Incentive

• Each agent will earn a $250.00 CAD Servicing Incentive when they service at least 10 hours (20 intervals) between June 26, 2024 and July 15, 2024

​

​

​

Getting Paid

• You will be paid twice a month at the rate of $19.00 CAD per hour.

• Your payments will be deposited to your bank account via Interac e-transfer.

​

​

How to apply for job?

To apply for the job you must be registered on Arise Platform.

• If you are already registered on Arise Platform, sign into your Arise dashboard and Apply for the job opportunity.

• If you are not already registered on Arise Platform, you can get do so by visiting and reviewing our Get Started page. Once registered, you may continue applying for the job opportunity. from your Arise dashboard.