Job Overview

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You will provide support for North America's one of the most commonly used Income Tax-preparation software.

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Job Description

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On a day-to-day basis, our Work-from-Home agents are expected to participate in the following activities:

• Interact with customers via phone and webcam, focusing on process-related questions, data entry, and navigation.

• Research, analyze and determine an appropriate course of action for customers.

• Be a positive representative for client product; take a caring and empathetic approach to customer interactions.

• Articulate how to use the product accurately and efficiently resolve customer inquiries on the first contact. This includes having a thorough understanding of the client’s suite of products and educating customers on those that best meet their needs.

• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries.

• Act as a technical resource when assisting customers to resolve problems with devices and equipment.

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Equipment & Services

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• Computer

  • A desktop or a laptop computer​ with Windows 8.1 or Windows 10 Operating System is required.

• Internet

  • A reliable hi-speed internet connection is required.

  • Your computer must be connected to the Modem / Router via Ethernet cable (also known as a Networking cable or LAN cable).

  • Wi-fi internet connection is not permitted.

• Headset

  • A good quality USB headset with a microphone and a mute button is required. A noise-cancelling feature is recommended but not required.

  • Normal headsets such as earbuds are not permitted.

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Training

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• Training will be provided from Monday to Friday as per Eastern Standard Time.

• There will be no training during weekends.

• An instructor with provide training via Live Video Streaming over Internet.

• Unpaid Training

  • Start Date: Tuesday, October 13, 2020

  • End Date: Thursday, November 5, 2020

• Training Batch (Pick one)

• • Morning Batch: 9:00 am - 1:00 pm Eastern Standard Time (4 hours)

  • Evening Batch: 6:00 pm - 10:00 pm Eastern Standard Time (4 hours)

• ​Training Fee

  • One-time Training Fee for current opportunity is $79.00 CAD.

  • Training Free will cover all expenses for Criminal Background Check.

  • COVID-19 Relief

    • We will refund your training fee in full after you complete 150 hours of working post successful completion of the training.

    • Refund will be provided in two equal parts in two successive payment periods.

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Servicing

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• You must be able to communicate fluently in English.

• You will be required to book your working hours about 7 - 10 days before the actual work week.

• Once you book your hours, you are required to work according to your booked schedule.

• You will also have options to release your booked hours or swap it out with fellow agents within acceptable time. Details will be provided during training.

• Servicing hours are available during weekdays from 9:00 am to 6:00 pm Eastern Standard Time.

• A minimum of 15 hours of servicing is required per week and out of those 15 hours, a minimum of 2 hours of servicing is required on Mondays. Minimum required hours may change.

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Pay & Payment

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• You will be paid twice a month at the rate of $14.00 CAD per hour. 

• Your payment will be deposited to your bank account via email money transfer. We will also sent your payment receipt (in .pdf format) to your email.

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