Job Overview

You will provide support for North America's one of the most commonly used Income Tax-preparation software.

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Job Description

On a day-to-day basis, our Work-from-Home agents are expected to participate in the following activities:

• Interact with customers via phone and webcam, using one-way screen sharing and focusing on process-related questions, data entry, and navigation.

• Research, analyze and determine an appropriate course of action for customers.

• Be a positive representative for client product; take a caring and empathetic approach to customer interactions.

• Articulate how to use the product accurately and efficiently resolve customer inquiries on the first contact. This includes having a thorough understanding of the client’s suite of products and educating customers on those that best meet their needs.

• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries.

• Act as a technical resource when assisting customers to resolve problems with devices and equipment.

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Equipment & Services

Computer

• A desktop or a laptop computer​ with Windows 8.1 or Windows 10 Operating System is required.

• If you are planning to use a Mac computer, you will be required to have Bootcamp with Windows 8.1 or Windows 10 Operating System installed.

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Internet

• A reliable hi-speed internet connection is required.

• Your computer must be connected to the Modem / Router via Ethernet cable (also known as a Networking cable or LAN cable).

• Wi-fi internet connection is not permitted.

 

Headset

• A good quality USB headset with a microphone and a mute button is required. A noise-cancelling feature is recommended but not required. Normal headsets such as earbuds are not permitted.

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Please check out our page of suggested equipment.

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Training

• Training will be provided from Monday to Friday as per Eastern Standard Time.

• There will be no training during weekends.

• An instructor with provide training via Live Video Streaming over Internet.

 

Unpaid Training

• Start Date: Monday, November 30, 2020

• End Date: Wednesday, December 23, 2020

• Additional Day of Training: Monday, December 28, 2020

 

Training Batch Time

• Morning Batch: 9:00 am - 1:00 pm Eastern Standard Time (4 hours)

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​Training Fee

• One-time Training Fee for current opportunity is $49.00 CAD.

• 100% Training Fee Refund Offer

  • We will refund your training fee in full after you complete 150 hours of working post successful completion of training.

  • Refund will be provided in two equal parts in two successive payment periods.

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Servicing

• Start Date: Tuesday, December 29, 2020

• Servicing hours are available during weekdays from 6:00 am to 9:00 pm (midnight) Eastern Standard Time. Servicing requirement may change in future.

• You will be required to book your working hours about 7 - 10 days before the actual work week.

• Once you book your hours, you are required to work according to your booked schedule.

• You will also have options to release your booked hours or swap it out with fellow agents within acceptable time. Details will be provided during training.

• You must be able to communicate fluently in English.

• A minimum of 15 hours of servicing is required per week. Minimum required hours may change.

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Webcam and Chair Backdrop

• Upon successful completion of your training, you will be provided with a webcam and a backdrop combo totally free of cost.

 

Dress Code

• You will be required to wear an all-white logo-free collared shirt (buttoned down or polo style) while servicing this program.

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Getting Paid

• You will be paid twice a month at the rate of $15.00 CAD per hour. 

• Your payment will be deposited to your bank account via email money transfer. We will also sent your payment receipt (in .pdf format) to your email.

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