Call: (416) 704-2172 • E-mail: mpowersolutionsinc@gmail.com
Job Overview
You will provide support for North America's one of the most commonly used Income Tax-preparation software.
Job Description
On a day-to-day basis, our Work-from-Home agents are expected to participate in the following activities:
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Interact with customers via phone and webcam, using one-way screen sharing and focusing on process-related questions, data entry, and navigation.
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Research, analyze and determine an appropriate course of action for customers.
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Be a positive representative for client product; take a caring and empathetic approach to customer interactions.
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Articulate how to use the product accurately and efficiently resolve customer inquiries on the first contact. This includes having a thorough understanding of the client’s suite of products and educating customers on those that best meet their needs.
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Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries.
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Act as a technical resource when assisting customers to resolve problems with devices and equipment.
Equipment & Services
Computer
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A desktop or a laptop computer with Windows 8.1 or Windows 10 Operating System is required.
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If you are planning to use a Mac computer, you will be required to have Bootcamp with Windows 8.1 or Windows 10 Operating System installed.
Internet
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A reliable hi-speed internet connection is required.
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Your computer must be connected to the Modem / Router via Ethernet cable (also known as a Networking cable or LAN cable).
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Wi-fi internet connection is not permitted.
Headset
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A good quality USB headset with a microphone and a mute button is required. A noise-cancelling feature is recommended but not required. Normal headsets such as earbuds are not permitted.
Please check out our page of suggested equipment.
Training
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Training will be provided from Monday to Friday as per Eastern Standard Time.
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There will be no training during weekends.
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An instructor with provide training via Live Video Streaming over Internet.
Unpaid Training
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Start Date: Monday, November 30, 2020
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End Date: Wednesday, December 23, 2020
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Additional Day of Training: Monday, December 28, 2020
Training Batch Time
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Morning Batch: 9:00 am - 1:00 pm Eastern Standard Time (4 hours)
Training Fee
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One-time Training Fee for current opportunity is $49.00 CAD.
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100% Training Fee Refund Offer
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We will refund your training fee in full after you complete 150 hours of working post successful completion of training.
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Refund will be provided in two equal parts in two successive payment periods.
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Servicing
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Start Date: Tuesday, December 29, 2020
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Servicing hours are available during weekdays from 6:00 am to 9:00 pm (midnight) Eastern Standard Time. Servicing requirement may change in future.
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You will be required to book your working hours about 7 - 10 days before the actual work week.
- Once you book your hours, you are required to work according to your booked schedule.
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You will also have options to release your booked hours or swap it out with fellow agents within acceptable time. Details will be provided during training.
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You must be able to communicate fluently in English.
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A minimum of 15 hours of servicing is required per week. Minimum required hours may change.
Webcam and Chair Backdrop
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Upon successful completion of your training, you will be provided with a webcam and a backdrop combo totally free of cost.
Dress Code
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You will be required to wear an all-white logo-free collared shirt (buttoned down or polo style) while servicing this program.
Getting Paid
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You will be paid twice a month at the rate of $15.00 CAD per hour.
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Your payment will be deposited to your bank account via email money transfer. We will also sent your payment receipt (in .pdf format) to your email.