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FAQ

Photo ID Verification

FAQ - Photo ID Verification

Why do I have to verify my Photo ID?

We prefer subcontracting genuine individuals. To ensure the agent's identity is authentic and they are who they claim to be,  Photo ID verification is mandatory to work with us. This helps us safeguard our business against fraudulent individuals and/or activities. Every applicant who is looking to apply for a job opportunity with us is required to complete the Photo ID verification. This practice enables us to operate in full compliance with Canadian laws and maintain a trustworthy environment for our clients and contractors.

Which Photo IDs are accepted?

An electronically scanned coloured copy of valid and active Canadian Photo ID with address matching with the address on Arise profile must be provided.

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List of acceptable valid Canadian Photo IDs: (Please provide one.)

  • Driver’s License

  • Provincial Photo Card or Territory Photo Card

  • Canadian Passport or Passport Card

  • Health Card

I have at least one Photo ID listed above but the address on the ID does not match my current address. What additional documents can I provide?

If you have a valid Canadian Photo ID with an address that does not match with the address on the Arise profile, then an electronically scanned copy of one of the below documents must be provided to establish a Proof of Canadian address. Please note that the applicant's name and address on the documents listed below must match with the name and address listed on Arise Profile.

 

​List of acceptable documents for Proof of address in Canada: (Please provide one.)

  • Utility bill (such as Gas, Electricity/Hydro, Water)

  • Home service bill (such as Cable TV, Internet, Home Phone)

  • Renters or Homeowner's Insurance Statement

  • Motor Vehicle Registration

  • Motor Vehicle Insurance

  • Residential Lease Agreement

I do not have any of the IDs, can I still work with you?

In order to proceed with applying for the job, the verification of a valid Canadian Photo ID must be completed. You may apply for the new job opportunity once you acquire one of the required IDs.

What happens when I provide my ID(s) and Arise still refutes my affidavit?

If you provide all correct documentation, there are rare chances that Arise may refute your application, however, in case if that happens, you may contact Arise Live Chat Support.

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To chat with AVA Chat Support, please follow the below steps listed below

  1. Sign into Arise Portal.

  2. Click/Tap on AVA Chat BOT located on the bottom right corner of the page.

  3. Type in your question and respond to the prompts.

Where can I get the Affidavit of ID form?

To download the Affidavit of ID form via Arise portal, please follow the steps listed below.

  1. Sign into Arise Portal.

  2. Click/Tap on AVA Chat BOT located on the bottom right corner of the page.

  3. Click/Tap on "Affidavit Help" menu item.

  4. Click/Tap on "Affidavit Form and Instructions (CA)" menu item.

  5. Click/Tap on "Download the Affidavit and Instructions (CA ENG)" menu item.

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