Job Overview

You will provide support for North America's one of the most commonly used Income Tax-preparation software.

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Job Description

On a day-to-day basis, our Work-from-Home agents are expected to participate in the following activities:

• Interact with customers via phone and webcam, using one-way screen sharing and focusing on process-related questions, data entry, and navigation.

• Research, analyze and determine an appropriate course of action for customers.

• Be a positive representative for client product; take a caring and empathetic approach to customer interactions.

• Articulate how to use the product accurately and efficiently resolve customer inquiries on the first contact. This includes having a thorough understanding of the client’s suite of products and educating customers on those that best meet their needs.

• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries.

• Act as a technical resource when assisting customers to resolve problems with devices and equipment.

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Equipment & Services

Computer

• A desktop or a laptop computer​ with Intel Core-i5 or higher processor and Windows 8.1 or Windows 10 Operating System is required.

• If you are planning to use a Mac computer, you will be required to have Bootcamp with Windows 8.1 or Windows 10 Operating System installed.

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Internet

• A reliable hi-speed internet connection is required.

• Your computer must be connected to the Modem / Router via Ethernet cable (also known as a Networking cable or LAN cable).

• Wi-fi internet connection is not permitted.

 

Headset

• A good quality USB headset with a microphone and a mute button is required. A noise-cancelling feature is recommended but not required. Normal headsets such as earbuds are not permitted.

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Please check out our page of suggested equipment.

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Training

• Training will be provided from Monday to Friday as per Eastern Standard Time.

• There will be no training during weekends.

• An instructor with provide training via Live Video Streaming over Internet.

 

Unpaid Training

• Start Date: Monday, January 04, 2021

• End Date: Thursday, January 28, 2021

 

Training Batch Time

• 9:00 am - 1:00 pm Eastern Standard Time (4 hours)

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​Training Fee

• One-time Training Fee for current opportunity is $49.00 CAD.

• 50% Training Fee Refund Offer

  • Refund will be provided after you complete 150 hours of working with us.

  • Failing to attend or dropping out or expulsion from training for any reason will void the offer.

  • Failing to meet your Schedule Adherence target during these 150 hours will void the offer.

  • This is a one-time offer. It is not applicable for future training.

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Servicing

• You must be able to communicate fluently in French.

• Servicing requirement may change in future. Minimum required hours may change in future.

• You will be required to book your working hours about 7 - 10 days before the actual work week.
• Once you book your hours, you are required to work according to your booked schedule. You will also have options to release your booked hours or swap it out with fellow agents within acceptable time. Details will be provided during training.

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Between January 28 - February 21, 2021

• Service hours are available during weekdays (Mon - Fri) from 9:00 am to 6:00 pm Eastern Standard Time.

• A minimum of 15 hours of servicing is required per week. Out of those 15 hours, a minimum of 2 hours of servicing is required on Monday.

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Between February 22 - April 30, 2021

• Service hours are available during weekdays (Mon - Fri) from 9:00 am to 6:00 pm Eastern Standard Time

• Service hours are available during weekends (Sun & Sat) from 9:00 am to 12:00 am (midnight) Eastern Standard Time.

• A minimum of 15 hours of servicing is required per week. Out of those 15 hours, a minimum of 4 hours of servicing is required on Saturday or Sunday or a combination of both and a minimum of 2 hours of servicing is required on Monday.

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Webcam and Chair Backdrop

• Upon successful completion of your training, you will be provided with a webcam and a backdrop combo totally free of cost.

 

Dress Code

• You will be required to wear an all-white logo-free collared shirt (buttoned down or polo style) while servicing this program.

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Getting Paid

• You will be paid twice a month at the rate of $15.00 CAD per hour. 

• Your payment will be deposited to your bank account via email money transfer. We will also sent your payment receipt (in .pdf format) to your email.

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