Job Description

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On a day-to-day basis, our Work-from-Home agents are expected to participate in the following activities:

• Interact with customers via phone and webcam, focusing on process-related questions, data entry, and navigation.

• Research, analyze and determine an appropriate course of action for customers.

• Be a positive representative for client product; take a caring and empathetic approach to customer interactions.

• Articulate how to use the product accurately and efficiently resolve customer inquiries on the first contact. This includes having a thorough understanding of the client’s suite of products and educating customers on those that best meet their needs.

• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries.

• Act as a technical resource when assisting customers to resolve problems with devices and equipment.

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Training

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• Training will be provided from Monday to Friday as per Eastern Standard Time. There will be no training during weekends.

• Training (Unpaid)

  • Start Date:

  • End Date:

• Training Batch (Pick one)

  • Morning:

  • Evening:

• ​Training Fee for current opportunity is

• COVID-19 Relief: We will refund your training fee in full after you complete 100 hours of working post successful completion of both the phases of training. The refund will be provided in two equal parts in two successive payment periods.

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Servicing

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• You must be able to communicate fluently in

• Servicing hours are available on

• Servicing Window Opens at

• Servicing Window Closes at

• A minimum of 15 hours of servicing is required for the entire week and out of those 15 hours, a minimum of    hours of servicing is required on Saturday or on Sunday or a combination of both the days. Minimum hours may change.

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Equipment

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• A Computer, Internet, and a Headset is required. 

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