Job Description

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On a day-to-day basis, our Work-from-Home agents are expected to participate in the following activities:

• Assist customers in finding the package that works best for them, help them right-size, reduce or eliminate services based on their requirements.

• Have a value-based conversation to identify the best fit products and services to support the customer's lifestyle.

• Assist customers with their billing inquiries.

• Up-sell and cross-sell when required be to provide best solutions to the customers and setup installation appointments for the installer.

• Always striving for First Call Resolution (FCR) and Customer Rep Satisfaction (Rep-SAT).

• Building trust and rapport by having clear and respectful interactions and implementing client S4X quality guidelines to drive positing customer sentiment.

• Providing excellent customer service that will help retain those customers who want to eliminate services.

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Training

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• Training will be provided from Monday to Friday as per Eastern Standard Time. There will be no training during weekends.

• Phase-1 Training (Unpaid)

  • Start Date:

  • End Date:

• Phase-2 Training (Earn while you learn!)

  • Start Date:

  • End Date:

• Training Batch (Pick one)

  • Morning 1:

  • Morning 2:

  • Evening:

• ​Training Fee for current opportunity is

• COVID-19 Relief: We will refund your training fee in full after you complete 100 hours of working post successful completion of both the phases of training. Refund will be provided in two equal parts in two successive payment periods.

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Servicing

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• You must be able to communicate fluently in

• Servicing hours are available on

• Servicing Window Opens at

• Servicing Window Closes at

• A minimum of 15 hours of servicing is required for the entire week and out of those 15 hours, a minimum of    hours of servicing is required on Saturday or on Sunday or on Monday or a combination of any these days. Minimum hours requirement may change.

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Equipment

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• A Computer, Internet, Headset and a traditional Telephone line or a digital or business VOIP services is required. 

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