Tell me about MPower Solutions Inc.
We are an Independent Business Vendor and a Virtual Call Center in the Arise Network of Call Center companies. We have partnered with Arise Virtual Solutions (Canada) Inc. Together, we provide you with access to Arise's patented technology platform, infrastructure, and support resources. Our entire framework will enable you to service our highly reputable clients and earn revenue from the comfort of your home.
Where are you located?
We are a provincially registered Canadian Incorporated business and operate from Whitby, Ontario, Canada. We provide work from home jobs. We are a cloud-based virtual call center so we do not have a brick and mortar location.
How do I know you are a legitimate business?
We appreciate your concern. While there are a lot of illegal entities out there trying to mislead people, we believe in full transparency. We are a genuine! We take pride in ensuring that you are completely satisfied with us.
Before you proceed to start working with us, we encourage you to ensure that we are a genuine business.
Step - 1
Visit Directories of Canadian companies, a genuine Canadian government website. (This link will open in a new window.)
Step - 2
Click/Tap on Canada's business registries topic link.
Step - 3
Step - 4
Type "MPower Solutions Inc." (without the quotation marks) in the search box and ensure that Active businesses option button is checked at the bottom of the search box. Click/Tap on the search button with magnifying glass icon on the right hand side of the search box.
Step - 5
Scroll down a few entries and you will find our business listing!
Please refer to the screenshot of our business listing.
This is a proof that we are a provincially registered Canadian Incorporated business. We operate from Whitby, ON, Canada. We thank you for taking time to verify the authenticity of our business. This goes on to reveal your willingness and diligence to work with us and we greatly appreciate it. :)
Are you searchable on Google?
We believe in delivering quality over quantity. Our strength is the overall experience our past and current agents have had working with us. Most of our advertisement happens through "word of mouth". You will find our job postings on some of the popular social platforms such as Facebook, Instagram and more.
What is the eligibility to work with you?
To be eligible to work with us...
You must be 18 years of age.
You must be physically in Canada while being trained as well as while working with us.
You must be legally permitted to work and earn money in Canada.
You will be required to provide us with a copy of one or more valid documents depending on your status in Canada.
If you are a citizen or a permanent resident of Canada, a valid Canadian Social Insurance Number (SIN) card must be provided.
If you are on any other permit/visa in Canada other than being a citizen or a permanent resident of Canada, a valid proof of Canadian permit showing authorization to work must be provided.
If not satisfied with above, you may be asked to provide other valid documents issued by Canadian Government or Canadian Immigration Department.
We want to ensure that we do the right thing by sub-contracting genuine individuals. Hence, we may retain/store copies of some of these documents to protect our business from fraudulent individuals. This will help us ensure that we always operate in alignment with the Canadian laws.
Equipment and Services
Arise System and Equipment Policy
The equipment and related services must comply with Arise System and Equipment Policy. Please refer to the updated document to ensure all of the requirements by the client program are met.
The requirements for the equipment and services will/may vary depending on the job opportunity. Please refer to the Required Equipment and Services section in Job Description for each job opportunity requirements.
Which equipment and services are required to work with you?
To be able to work with us, you will need the equipment and services as listed below.
Equipment and service(s) listed below are only required for some of the opportunities.
Keypad Telephone with Headset
Landline phone service
I do not have these equipment and services. When do I need them?
Please be advised that we do not recommend purchasing these equipment before you qualify for the training. However, once you are qualified, please ensure you have equipment listed below readily available before you start your training.
For the job opportunities that require below equipment and services, please have them readily available for training phase that requires real-time call taking and for actual production time after training.
Keypad Telephone with Headset
Landline phone service
Will MPower provide with these equipment and services?
You will work with us as a self-employed independent contractor and not as an employee. Hence, you are required to use/purchase your own equipment and services to be able to work with any of our job opportunities. We do not provide the equipment and/or services and do not compensate or reimburse the expenses incurred on your part to acquire these equipment and services.
Where can I buy these equipment & services?
You may buy these equipment and services from anywhere you feel convenient. However, for your convenience, we have compiled a list of Suggested Equipment required to work with us as well as some the retail locations and websites from where they can be purchased.
My Wi-fi connection is very fast. Why do I need a wired internet connection using Ethernet cable?
Wi-fi connection is over-the-air connection and so it is considered weaker connection as compared to a wired connection. Statistically, wi-fi connections have a higher downtime as compared to wired connections. This happens due to the interference with other equipment within our homes and/or offices. It could be the distance between your computer and the modem/router or it could be the other reasons such as proximity to the fridge or air conditioner or even a fireplace etc. Wired connection using Ethernet cable gives you the much requireded reliability and a stable connection to the internet. It also provides you with faster speeds when connected to internet as compared to a wi-fi connection.
Call center computers are always connected using wired connections using Ethernet cable.
Hence, this is also a core requirement of our clients for agents to have a physically connected, reliable and an uninterrupted internet connection using an Ethernet cable.
Wi-fi Usage Policy
Use of wi-fi to connect to the Arise platform is strictly prohibited and may lead to being dropped from the training, program and/or being banned from using the platform in future.
What is an Ethernet cable?
An Ethernet cable is a network cable used to connect computer to the modem or the router to connect to the Internet. There are various categories of Ethernet cable. CAT5e category ethernet cables are efficient, commonly used and budget friendly.
Do I need the Ethernet cable during training?
Yes. You are required to be connected to internet using an Ethernet cable during your training.
Do I need the headset during training?
Yes. You will require a Noise-cancelling USB headset with microphone and a mute button during your training. So please ensure that you have it available before you start your training.
Can I use a laptop instead of a desktop computer?
Yes. You can use a laptop computer instead of a desktop computer as long as it fulfills the requirement as listed in Arise Equipment and Services Policy. If you select a job opportunity that requires dual screens/monitors, you will be required to attach the second screen/monitor to your laptop. In this case, please ensure your laptop has compatible ports where you can connect a second screen/monitor.
Can I use a Mac or a Macbook Air computer?
Some job opportunities do allow using Mac computers as long as it fulfills the requirements as listed in Arise Equipment and Services Policy.
Macbook Air is not supported by any of our client applications.
My laptop doesn't have USB ports, can I use a USB-C to USB port adapter to connect my headset or USB drive?
USB-C to USB port adapters are not supported by any of our client applications. All of the USB ports must be on the computer/laptop itself.
Do I need dual screens/monitors to work with you?
Most of the job opportunities require only one screen/monitor. However, some job opportunities do require a dual-screen / monitor setup. Please refer to the Job Description page for more details.
Why do I have to register to work with you?
Registering as an agent will provide you with access to the highly specialized instructor-led training (live streaming) and online courses that provide information on the client's program and systems that you will use to service the customers.
Do you charge for registering with you?
No. We do not charge for registering with us. Infact, once you register, we will keep you informed of upcoming new job opportunities. You can apply for which ever opportunities you feel comfortable to work for.
What happens after I register with you?
Registering with us is the first step towards starting to work with us. Once you register with us, your next steps will be as follows (in mentioned sequence):
For more details on entire process, please click here.
What is the process to registering with you?
Registration is just a 2-step process.
1. Create a profile
In order for you to be able to work with us using Arise platform, you must create a profile on Arise platform.
2. Finalize registration
Once you create an Arise profile,finalize your registration by registering as an agent working with MPower. Once you finalize the registration, you can apply to attend the highly specialized instructor-led training (live streaming) and online courses. This will provide a wealth of information on the client's program and systems that you will use to service the customers.
To finalize your registration on the Arise platform as an agent working with MPower, you must fill out our Referral Code and Service Partner ID when finalizing your registration.
Referral Code - 2480414
Service Partner ID - 184627
Please note that the registration requests without Referral Code and Service Partner ID will be rejected.
We've created a detailed reference guide to help you with the process of creating your profile and finalizing your registration. Please download the reference guide by clicking the button below.
What do I need to qualify for the job?
To qualify for our job(s) you must successfully complete and pass the Harver Assessment.
What is a Harver Assessment?
Harver assessment is an industry-standard pre-employment testing solution, which helps us with the process for assessing candidates. It consists of a battery of questions that assess whether you are the right match for the job opportunity you are interested in. This assessment will test you for skills needed to succeed in provide best in class customer service.
Harver Assessment will mostly cover questionnaire from topics such as:
How long does it take to complete the Harver Assessment?
It usually takes anywhere from 30-45 minutes to complete the entire assessment in a single go.
If I fail, can I re-take the Harver Assessment?
If you do not pass the assessment, you will have to wait for 30 days before attempting to re-take the assessment for the same job opportunity.
If a new job opportunity from a different client shows up within 30 days of failing the assessment, then you may be eligible to take the assessment for the new job opportunity.
How long is the Harver Assessment result valid for?
Once you pass the assessment, it will be valid for at least 6 months for any program. That means that if you intend to apply for a different job opportunity within 6 months, you will not have to take another assessment. If you continue to work on same job opportunity for longer than 6 months, then you will not have to take the assessment again.
Please review the 3 possible scenarios to understand the validity of the results.
You passed the assessment on January 1, 2023 and started working for job opportunity A. You want to stop working on the job opportunity A and want to apply for a new job opportunity B in April 2023, then you will not be required to re-take the assessment as your results will be valid until June 30, 2023 (6 months period).
You passed the assessment on January 1 and started working for a job opportunity A. You want to stop working for the job opportunity A on September 15, 2023 and want to apply for a new job opportunity B in November, 2023, then you will be required to re-take the assessment as your results will be valid until June 30, 2023 (6 months period).
You passed the assessment on January 1 and started working for a job opportunity A. You continue working for the job opportunity A beyond 6 months period, then you will not be required to re-take the assessment as you are not changing your job.