Frequently Asked Questions
We have create a categorized collection of some of the frequently asked questions. Please go through these categories and read through the answers. If you find the answers helpful, please provide us with your valuable feedback. Your feedback will help us making it even better.
About us
Who are we?
Are you a job agency?
Where are you located?
How do I ensure you are a legitimate business?
Why is there no information about you on google?
Getting Started
How does your work-from-home model work?
What is the Arise Platform?
What are the benefits of working from home?
What are the requirements to start working with you?
Am I eligible to work with you?
Is this a permanent position or a contract position?
What is the duration of your contract?
Equipment & Services
What equipment & services do I need to start working with you?
Can I use a Mac computer?
Do I need dual-monitor/screen to work with you?
Can I use wifi?
What is an Ethernet Cable?
Do you provide these equipment and services?
When do I need to buy these equipment and services?
Where can I buy these equipment & services?
Important
The equipment and related services must comply with Arise System and Equipment Policy. Please refer to the updated document to ensure all of the requirements by the client program are met.
Registration
How can I register with you?
What do I need to register with you?
How much do you charge for registration?
Opportunity Announcement
What is an Opportunity Announcement?
Where can I find the Opportunity Announcement?
Enrollment
What steps are involved in Enrollment?
How do I express interest in a specific job opportunity?
What is a Voice Assessment?
How do I prepare for a Voice Assessment?
What is a Technical Check?
How do I prepare for a Technical Check?
What is a Background Check?
How do I complete a Background Check?
Why do I need a Background Check?
What is involved in a Background Check?
How long does it take to get the result of my Background Check?
How long is the Background Check valid for?
How much does it cost to complete a Background Check?
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Important
Arise does not allow usage of the Arise platform by anyone who has been convicted of or pled guilty to certain felony or misdemeanor charges; including but not limited to theft, fraud, identity theft, or other similar violations.
Training
Tell me all about Training.
Why do you charge a Training Fee?
How does the Training Fee refund work?
Why is the training period unpaid?
Getting Paid
How much do you pay?
What is your pay frequency?
What is your method of payment?
Are you a job agency?
Ware the benefits of working from home?
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What is the Arise Network?
How does this work?
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Why do I need a wired internet connection using ethernet cable?
Wi-fi connection goes down too often due to the interference within our home. It could be the distance between you and the modem or the router. Wired connection using Ethernet cable gives you the much needed reliability and a consistent connection to the internet. It also provides you with faster speeds when connected to internet as compared to a Wi-fi connection.
You may have noticed that the office or call center computers are on Wired connections (using Ethernet cable) rather than Wi-fi connections. Since you will be working from your home, we expect that your connection is reliable and uninterrupted.
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Here are some of the sources from where you can purchase an Ethernet cable
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Amazon (Canada)
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Canada Computers
USB Headset
Here are some of the sources from where you can purchase a Noise-canceling USB headset
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Amazon (Canada)
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BestBuy (Canada)
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When do I need to buy these equipment?
We do not recommend buying these equipment before you qualify for the training. You are required to have these equipment readily available before you start your training.
Call Center Keypad Phone & Headset
Here are some of the sources from where you can purchase a Call Center Keypad Phone with Noise-canceling Headset
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Amazon (Canada)
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AGPtek Business Home Office Desk Telephone with Noise Cancelling Headset
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TelPal Corded Call Center Telephone with Noise Cancelling Headset
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When do I need to purchase these equipment?
We do not recommend purchasing these equipment before you qualify for the training. You are required to have these equipment readily available before you start booking hours to service the customer.
Important
The equipment and related services must comply with Arise System and Equipment Policy. Please refer to the updated document to ensure all of the requirements by the client program are met.
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