Frequently Asked Questions

Equipment & Services

What Equipment & Services are required to work with you?

To be able to work with us, you will need the equipment and services as mentioned below:

  • Computer

  • Internet (connected via an Ethernet cable to the modem)

  • USB Headset with a microphone and inline controls

Equipment listed below are only required for some of the opportunities. Please refer to the Opportunity Announcement for actual requirement.

  • Keypad Telephone with Headset

  • Landline phone service

The requirements for the equipment and services will vary depending on the job opportunity. Please refer the Equipment section in Job Description page for each job opportunity.

Important

The equipment and related services must comply with Arise System and Equipment Policy. Please refer to the updated document to ensure all of the requirements by the client program are met.

Will you provide with these equipment and services?

You are required to provide the equipment and services to be able to work with any of our opportunities. We do not compensate or reimburse the expenses incurred on your part to acquire these equipment and services.

I do not have these equipment and services. When do I need them?

To be able to attend the training successfully, you will be required to have following equipment available:

  • Computer

  • Internet (connected via an Ethernet cable to the modem)

  • USB Headset with a microphone and inline controls

For the Opportunities that require below equipment, please have them readily available for training phase that requires some real-time call taking and for actual production time.

  • Keypad Telephone with Headset

  • Landline phone service

Important

The equipment and related services must comply with Arise System and Equipment Policy. Please refer to the updated document to ensure all of the requirements by the client program are met.

Am I eligible to work with you?

To be eligible to work with us

  • You must be 18 years of age.

  • You must be a legal resident of Canada.

  • If you are not a Permanent Resident or a Citizen of Canada (eg. If you are an International Student, Temporary Visitor etc.), you will be required to provide us with a copy of your valid work permit.