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Frequently Asked Questions

We have create a categorized collection of some of the frequently asked questions. Please go through these categories and read through the answers. If you find the answers helpful, please provide us with your valuable feedback. Your feedback will help us making it even better.

About us

Who are we?

Are you a job agency?

Where are you located?

How do I ensure you are a legitimate business?

Why is there no information about you on google?

About MPower Solutions Inc.

We are an Independent Business Vendor and a Virtual Call Center in the Arise Network of Call Center companies. We have partnered with Arise Virtual Solutions (Canada) Inc. Together, we provide you with access to Arise's patented technology platform, infrastructure, and support resources. Our entire framework will enable you to service our highly reputable clients and earn revenue from the comfort of your home.

Where are you located?

We are a provincially registered Canadian business and operate from GTA region in the province of Ontario, Canada. We provide work from home jobs. We are a cloud-based virtual call center so we do not have a brick and mortar location.

However, you may always reach us via following options:

How do I know you are a legitimate business?

We appreciate your concern. While there are a lot of illegal or fake entities out there trying to mislead people, we believe in full transparency. We are genuine! We take pride in ensuring that you are completely satisfied with us.

Before you proceed to start working with us, we encourage you to ensure that we are a genuine business.

Step - 1
Visit Directories of Canadian companies, a genuine Canadian government website. (This link will open in a new window.)

 

Step - 2
Click/Tap on Canada's business registries topic link.

 

Step - 3
Click/Tap on I accept the terms of use button.

 

Step - 4
Please type in "MPower Solutions Inc." (without the quotation marks) in the search box and ensure that Active businesses  option button is checked at the bottom of the search box. Click/Tap on the search button with magnifying glass icon on the right hand side of the search box.

 

Step - 5
You will find our business listing! We are provincially registered business with the province of Ontario, Canada.

 

Please refer to the screenshot of our business listing.

bsns-reg-prf-800x300-01.jpg

 

Thank you once again for taking time to verify the authenticity of our business. This goes on to reveal your willingness to work with us and we greatly appreciate it. :)

Why is there no information about you on Google?

We believe in quality and out strength is the experience our past and current agents have had with us. Our advertisement happens through a "word of mouth". You will find our job postings on Facebook, Instagram and Kijiji.

What is the eligibility to work with you?

To be eligible to work with us

  • You must be 18 years of age.

  • You must be a legal resident of Canada.

  • If you are not a Permanent Resident or a Citizen of Canada (eg. If you are an International Student, Temporary Visitor etc.), you will be required to provide us with a copy of your valid work permit.

Getting Started

How does your work-from-home model work?

What is the Arise Platform?

What are the benefits of working from home?

What are the requirements to start working with you?

Am I eligible to work with you?

Is this a permanent position or a contract position?

What is the duration of your contract?

Equipment & Services

What equipment & services do I need to start working with you?

Can I use a Mac computer?

Do I need dual-monitor/screen to work with you?

Can I use wifi?

What is an Ethernet Cable?

Do you provide these equipment and services?

When do I need to buy these equipment and services?

Where can I buy these equipment & services?

 

Important

The equipment and related services must comply with Arise System and Equipment Policy. Please refer to the updated document to ensure all of the requirements by the client program are met.

Registration

How can I register with you?

What do I need to register with you?

How much do you charge for registration?

Opportunity Announcement

What is an Opportunity Announcement?

Where can I find the Opportunity Announcement?

Enrollment

What steps are involved in Enrollment?

How do I express interest in a specific job opportunity?

What is a Voice Assessment?

How do I prepare for a Voice Assessment?

What is a Technical Check?

How do I prepare for a Technical Check?

What is a Background Check?

How do I complete a Background Check?

Why do I need a Background Check?

What is involved in a Background Check?

How long does it take to get the result of my Background Check?

How long is the Background Check valid for?

How much does it cost to complete a Background Check?

Important

Arise does not allow usage of the Arise platform by anyone who has been convicted of or pled guilty to certain felony or misdemeanor charges; including but not limited to theft, fraud, identity theft, or other similar violations.

Training

Tell me all about Training.

Why do you charge a Training Fee?

How does the Training Fee refund work?

Why is the training period unpaid?

Getting Paid

How much do you pay?

What is your pay frequency?

What is your method of payment?

Are you a job agency?

Ware the benefits of working from home?

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What is the Arise Network?

How does this work?

Why do I need a wired internet connection using ethernet cable?

Wi-fi connection goes down too often due to the interference within our home. It could be the distance between you and the modem or the router. Wired connection using Ethernet cable gives you the much needed reliability and a consistent connection to the internet. It also provides you with faster speeds when connected to internet as compared to a Wi-fi connection.

 

You may have noticed that the office or call center computers are on Wired connections (using Ethernet cable) rather than Wi-fi connections. Since you will be working from your home, we expect that your connection is reliable and uninterrupted.

Here are some of the sources from where you can purchase an Ethernet cable

Amazon (Canada)

Canada Computers

USB Headset

Here are some of the sources from where you can purchase a Noise-canceling USB headset

Amazon (Canada)

BestBuy (Canada)

When do I need to buy these equipment?

We do not recommend buying these equipment before you qualify for the training. You are required to have these equipment readily available before you start your training.

Call Center Keypad Phone & Headset

Here are some of the sources from where you can purchase a Call Center Keypad Phone with Noise-canceling Headset

Amazon (Canada)

When do I need to purchase these equipment?

We do not recommend purchasing these equipment before you qualify for the training. You are required to have these equipment readily available before you start booking hours to service the customer.

Important

The equipment and related services must comply with Arise System and Equipment Policy. Please refer to the updated document to ensure all of the requirements by the client program are met.

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