mpsi-cncpt-flash-980x420.png
mpsi-cncpt-flash-980x520.png

Concept

We know you want to join our team of Work From Home agents. Getting started is pretty easy and simple. Let's cut to the chase! Here is all you need to know.

Familiarize yourself with five topics mentioned below:

Home Office Setup

For an efficient small Home Office setup, you will need the equipment and services as mentioned below. Most of us have these equipment and services already. If you don't, you need to arrange for these equipment and services to be able to work from home.

The requirements for the equipment and services will vary depending on the job opportunity. Please refer the Equipment section in Job Description page for each job opportunity.

Computer

  • You may use a desktop or a laptop computer.

  • We recommend using Windows-based computer with below configuration

Processor

  • Dual-Core 2.8 GHz or better, Intel Core-i class or better, or AMD Phenom X2 class or better is required.

  • Atom, Celeron, Pentium, and Opteron processors are not permitted.

Operating System

  • Windows 10 (64-bit) is recommended, or Windows 8 / 8.1 (64-bit)

  • If you are planning to use a Mac computer, you are required to have Bootcamp with Windows 10 (64-bit) or Windows 8 / 8.1 (64-bit) installed.

 

Screen / Monitor

  • Most of the job opportunities require only one screen / monitor.

  • Some job opportunities does require a dual-screen/monitor setup.​

 

For Mac computers, please refer to the Arise System and Equipment Policy.

Internet

  • A high-speed wired internet connection is required.

  • You will be required to connect an Ethernet Cable (also known as a Network Cable or a LAN Cable) between your computer and the modem.

  • Wi-fi connection is not permitted.

  • Most of the job opportunities require a USB headset with a microphone and a mute button.

  • Some job opportunities require a headset that connects with the landline phone equipment.

  • A headset with noise-cancelling feature is recommended, however, this feature is not a requirement.

Headset

Telephone

  • Plain Old-fashioned Telephone Service (POTS) line is not required for for most of our job opportunities, however some job opportunities does require a telephone line.

  • Some internet-based telephone service (also known as VoIP) line are permitted. However, some VoIP service providers such as Magic Jack, OOMA, Skype are not permitted.

  • A North American Long Distance calling plan is required.

  • You do not need a telephone line subscription during the training phase. You may use your wireless phone service with Unlimited Canadian Long Distance feature during training phase. Meanwhile, you are required to subscribe to a POTS line service before you start booking your service hours.

Important

The equipment and related services must comply with Arise System and Equipment Policy. Please refer to the updated document to ensure all of the requirements by the client program are met.

Registration

Registering as an agent will provide you with access to the highly specialized instructor-led training (live streaming) and online courses that provide information on the client's program and systems that you will use to service the customers.

 

Registration is a multi-step, yet a very simple and easy process. Complete the following steps to join our Work From Home team!

Step - 1: Create a Profile

  • Navigate to the Online Registration Form. The link will open up in a new browser page.

  • Complete the following sections

    • Select your Country of Residence

    • Is registering to use the Arise Platform right for you?

    • General Information

    • Contact Information

    • Additional Information​

Important

In order to register successfully with MPower Solutions Inc. Call Center, please ensure that you fill out the information as mentioned in the screenshot below.

  • Please select Yes in the Did you learn about the Arise Platform from a Service Partner of one of their agents? drop-down box.

  • Please enter 2480414 in Enter referring agent ID (CSPID) box and click on Search button.

  • Referring agent must be displayed as mentioned in the screenshot below.​






     

  • Please fill out rest of the information and click on Next button.

  • Locate the Logout link on the top-right corner of the web page and click/tap on it to sign out momentarily.

  • Check your email. You will receive a couple of emails from Arise. One of the emails will have a subject Deploy Admin. Sometimes this email is delayed. Be patient. Give it a few minutes. Refresh your Inbox. Check your Spam folder if need be.

  • Open the email, click/tap on the Email Validation link and sign in with your Username and Password that you mentioned in your profile.

  • Before you proceed to the next step, it is required that you complete the Email Validation process.

  • Once your email has been validated it will ask you to Sign in. Continue signing in from that point on. You will resume Registration process and will see a Non-Disclosure Agreement.

mpsi-referring-agentid.png

Step - 2: Sign a Non-Disclosure Agreement (NDA) with Arise

  • The Non-Disclosure Agreement (NDA) is a contract through which the parties agree not to disclose information relating to Arise or any clients (including the client's customers) to third parties. Any information that is provided to you by Arise or any clients or otherwise in connection with your use of the Arise Platform must be kept confidential and cannot be shared with anyone. The confidentiality of information related to Arise any any clients must be maintained forever.

  • Please read the NDA thoroughly and sign it digitally.

Step - 3: Sign a Non-Disclosure Agreemebt (NDA) with MPower Solutions Inc.

  • Under Select Independent Contractor Type section, click/tap the Start Now button.

  • Select the Register as an agent for a call center already on the Arise Platform. and click/tap the Submit Request button.

  • Scroll to the bottom of the web page, you will see Company Id and Name of Call Center fields as mentioned in the screenshot below.​

Important

In order to register successfully with MPower Solutions Inc. Call Center, please ensure that you fill out the information as mentioned in the screenshot below.
 

  • Please enter 184627 under Company Id field and click/tap on search button.

  • MPower Solutions Inc. will be displayed next to Name of Call Center as mentioned in the screenshot below.






     

  • Click/Tap on View button. This will bring up the Non-Disclosure Agreement (NDA) with MPower Solutions Inc. Please read it thoroughly and sign it.

mpsi-referring-iboid.png

Step - 4: Select a Servicing Opportunity

  • This is the final step of the Registration process.

  • Click/Tap on Start Now button to review the available opportunities on the next web page.

  • There are times when all of the opportunities are filled up and there is no opportunities available. Please be patient. Within a few days, we will new opportunity available. Keep checking everyday.

  • For each opportunities, you will see a green coloured Info button and an orange coloured Select button.

  • Click/Tap on Info button to view the detailed information (.pdf format) about the opportunity. It is very crucial to read the program details thoroughly. You can also save the .pdf file on your computer for future reference.

  • In case there are multiple opportunities available, please select the one that you feel comfortable working with. Click/Tap on the Select button for the opportunity you want to work with. Complete the required steps to register for a particular opportunity. These steps are mentioned below in no particular order:

    • Training Batch Selection (Takes less than a minute.)

    • Voice Assessment (Takes approx. 10 minutes to complete. Result is provided right away.)

    • Technical Check (Takes approx. 5 minutes. Result is provided right away.)

    • Program / Language Assessment (Takes approx. 20 - 45 minutes to complete. Result is provided within 2-5 business days.)

    • Background Check and ID Verification (Takes approx. 15 minutes to complete. Result is provided within 2-5 business days.)

    • Enrollment (Takes 5 minutes to complete.)

  • Once enrolled successfully, you may start the training at the scheduled time.​

Each client offers a chargeable training course. In order to begin servicing the client, you must go through their training and pass the final course assessment.

  • You will get access to the highly specialized instructor-led training (live streaming) and online courses that provide information on the client's program and systems that you will use to service the customers.

  • You will be provided with flexible batch times for training. You can pick the time that is suitable to you. Once chosen, the training batch times are firm. You are not allowed to switch batch times.

  • 100% attendance is required for the training.

  • Training is mostly provided during weekdays.

  • Training times may range anywhere between 4 to 6 hours daily with upto 2 hours of additional self-paced content delivery on a daily basis.

Training

Each client has a slightly different requirement in term of how the agents can service their clients.

  • There is no set time of working. You are allowed to book your preferred time of servicing within the servicing window.

  • You are required to book your servicing intervals a week or two ahead of time when the schedule is released.

  • A minimum of 15 hours of servicing is required per week. You may work as much as you can beyond 15 hours unless there is an imposed cap by the client.

  • Servicing may be limited to weekdays with some clients, whereas some clients require servicing during weekends as well. Please review the Job Description to view unique requirements for a specific job opportunity.

  • International students may be capped at a maximum of 20 hours of work per week.

Servicing

  • We provide a very competitive pay starting from $14.00 CAD per hour (varies from job to job), and with some clients offering commissions as well, your overall earning may be higher.

  • We pay you twice every month. First payment of the month is for the services provided from the 1st to the 15th and the second payment of the month is for the services provided from the 16th till the end of the month.

  • You will be charged a Service Fee of 10% of your payment to a maximum amount of $50.00 per pay period, whichever is less.

  • If your ​earning for the pay period is less than or equal to $500.00, then our service fee will be 10% of your payment for that specific pay period.

  • If your earning for the pay period is greater than $500.00, then our service fee will be capped at a maximum of $50.00 for that specific pay period.

  • Your payment will be sent out via email money transfer within 5 - 10 days after the pay period.

  • We will send your paystub to your registered email in .pdf format.

Payment